Concierge Associate
General Description
THRS is looking for a top-of-the line professional to manage reservations, provide excellent customer service, and sell luxury tourism brands. The ideal candidate should be proficient in the below requirements and based in the national capital region. We encourage candidates to apply only if they meet the criteria hereunder. Only short-listed candidates will be contacted.
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Key Responsibilities
Manage reservations, including booking accommodations, transportation, dining, and activities for clients
Ensure customer satisfaction by promptly addressing inquiries, requests, and concerns in a professional and courteous manner
Provide excellent customer service throughout the entire customer journey, from initial contact to post-trip follow-up
Actively promote and upsell luxury tourism brands represented by THRS to clients
Maintain up-to-date knowledge of THRS clients and their offerings to provide accurate information and recommendations to clients
Collaborate with internal teams to coordinate seamless experiences for clients
Assist with administrative tasks related to reservations and client communication
Position Requisites
Bachelor's degree in hospitality studies or a related field
Relevant experience in managing reservations and ensuring customer satisfaction in the hospitality industry
Demonstrated sales skills with a proven track record of achieving sales targets or upselling services
Ability to work well under pressure in a fast-paced environment
Proficient in computer systems and reservation management
Experience working for luxury tourism brands is a plus
Excellent communication and customer service skills
Luxury, lifestyle, and travel industry experience is preferred
Other Information
Position relevance - Urgent
Applicants may apply below or write to careers@thrs.co along with their resume and a synopsised cover
About THRS
Located in Delhi, Mumbai and Dubai, THRS is the region’s leading Integrated Representation business for luxury hospitality and tourism brands worldwide. Our business verticals include Sales Representation, Destination Marketing, Media & PR and THRS Digital. THRS Client’s include blue-chip hospitality brands such as Six Senses Resorts & SPA, Relais & Châteaux, The SET Collection, Soneva, The Postcard Hotel and The Claridges Collection amongst many others.